Overview

At Yomax Media, we value transparency and customer satisfaction. This Refund & Returns Policy outlines the conditions under which returns, refunds, and cancellations are accepted.

Please review this policy carefully before placing an order.

Order Cancellations

  • Orders may be cancelled within 24 hours of order placement.

  • After this period, orders may already be in processing or transit and cancellation requests cannot be guaranteed.

To request a cancellation, please contact our support team as soon as possible at:
[email protected]

Returns Eligibility

We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect upon arrival

  • The return request is submitted within 30 days of delivery

  • The item is unused and returned in its original packaging (where applicable)

To initiate a return, please contact our support team with your order number and a brief description of the issue.

Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse, mishandling, or normal wear and tear

  • Items returned without prior approval

  • Items returned outside the eligible return window

Refunds

Once your return request is approved and the returned item (if required) is received and inspected, we will notify you of the refund status.

  • Approved refunds are issued to the original payment method

  • Refund processing may take 5–7 business days, depending on your payment provider

Shipping fees are non-refundable, unless the return is due to a confirmed defect or error on our part.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, return shipping instructions will be provided by our support team.

  • For other approved returns, customers may be responsible for return shipping costs.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  • Check with your payment provider or bank

  • Contact our support team for assistance

Shipping & Delivery Information

For details regarding order processing and delivery timelines, please refer to our Shipping Policy page

You can track your order at any time via our Shipment Tracking page

Contact Us

If you have questions regarding returns, refunds, or cancellations, please contact our customer support team: